hannett.net

I do apologise most sincerely for my absence but it has been somewhat difficult to find the time to post with my current working schedule. Funnily enough, it’s only when I don’t have Internet access that I suddenly can find the time to make these posts. Make of this what you will.

What have I been doing that’s kept me so busy? At first I was trying to make telesales. Really, really trying hard and then failing miserably. I was getting around 0.33 sales per day and the minimum number of sales an agent should be making is around 1-2. I’m awful at making sales and this is because I give up too easily. I find it very difficult to try and convince someone that they need our service when deep down I know that they really don’t. I hope that doesn’t say anything too negative about my attitude towards life.

So where were we? Oh yes; I was doing really badly at telesales. So badly, in fact,that they moved me to another campaign. A campaign with a different objective, one that I could rally to, one that I knew in my heart had a noble and just cause. I was now calling people up and asking them to consider paying by Direct Debit.
As boring as this role was (and it could be terribly dull at times), it was still leagues ahead of normal sales and it even gave me the time to catch up on my reading (I thoroughly recommend Mountains of the Mind by Robert Macfarlane, by the way).

Unfortunately I’m no longer doing this. As of yesterday, our merry bunch of DD Converters was reassigned to the far more ominous sounding Retention Program. The general objective of this program is to make sure that our customers are happy with the service and to answer any queries they might have. I shouldn’t get in to any specifics as it is terribly dull and only really of any use to our competitors. Anyway, a fair proportion of the customers are generally less than happy to be called again (again, for reasons that I won’t go in to) and this makes me sad. This also makes me desperate to stop calling. This look of desperation in my eyes must be quite obvious now because the people I need to talk to about moving out of calls never seem to be around. I think they might be avoiding me. After all, just because you’re paranoid doesn’t mean they’re not out to get you.