Today I recieved an overwhelming amount of information on CRM or Customer Relationship Management. I’d love to tell you more but I seem to have lost my notepad. Start as you mean to go on, James!
Anyway, the gist of this 7 hour training session is that CRM is managing the interactions between customer and service/service provider and making sure the customer is satisfied. It is also very important. No details on how to do this, curiously enough. That’ll have to wait until Monday I guess.
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